FAQ
What are my options?
You can start instantly with a one-off credit pack, or choose a plan that matches how much you create. Basic suits occasional and personal projects, Creator is built for power users and professionals who generate at volume, and the Custom plan lets you set your own limits for high-volume or team needs. Every option uses the same generator and image quality — you only choose how many credits you need.
Can I switch to a different plan?
Yes. You can upgrade, downgrade, or move to a Custom plan at any time from your account. The change takes effect immediately and any credits you have already purchased stay in your balance. There are no lock-in contracts, so you are free to change as your needs change.
Is my content private, and who owns it?
Your prompts and the images you generate are tied to your account and are not shared publicly by us. You retain ownership of what you create and can use it for personal and commercial work. For details on how your data is stored and processed, see our Privacy Policy.
Do you issue refunds?
Because credits unlock instant access to a digital service, purchases are generally final once credits have been used. If you were charged in error or hit a technical problem that prevented generation, contact us at info@imgvelix.com and we will make it right. Full details are in our Refund and Return Policy.